Frequently Asked Questions FAQ
1. Where are you located?
Ans: We are located in the United States. We ship internationally as well as domestic.
2. How soon will I get my order?
Ans: We process orders within 24 hours once your payment has cleared. Shipping takes between 4 to 14 business days. For international buyers, it may take up to 18 - 25 business days based on buyers location. Please allow time for your item to arrive because we ship from our various warehouses worldwide. We guarantee that you will receive your time. If you want your item by a specific date please send us an email at firstname.lastname@example.org
4. Do you ship worldwide?
Ans: Yes, but with some limitations. Some countries are excluded due to high shipping fees.
5. Who pays for the import taxes?
VAT, IMPORT TAXES. Some countries require customers to pay import taxes before receiving their product and this is a buyer responsibility to pay and collect their item. Refund will not be issued if the buyer refused to collect product at the receiving country.
6. Use of coupons
We offer a lot of coupons in our store but, only one coupon can be used per transaction. Some coupons can be used multiple times and others may be limited to one per customer. We understand that some customers see great deals and want to get some for their friend and loved ones. Coupons are available to all our email subscribers. Our free shipping coupon is always available for domestic and international shipping.
7. Why did part of my order arrive, where are the other purchased?
We ship from separate warehouses for different products, so your items would have come with separate tracking numbers. if so, we would inform you accordingly! Please contact us if you don't receive all your items.
8. PROMOTIONAL OFFERS
We run promotions for a limited time and with certain items or products.